9/10 for the MePOS Lite system. Staff love it, it’s customer facing and they’re not looking down anymore. I would recommend MePOS to other hospitality businesses.
Elizabeth Connelly, Manager
On the counter, cables were exposed, sitting at awkward angles and often plugged and unplugged by staff wishing to charge their phones. They would break frequently and have to be replaced regularly, which was an additional cost and resulted in downtime or a reduced service while IT staff searched the premises for new cables.
“Quite often people come in and say it’s not charging. You go out there and can see the cable is all frayed and damaged. We don’t keep a pile of them, so it’s a case of running around trying to find a spare cable” commented Mat Surtrees, the IT Manager.
Sitting directly on the counter, the EPOS system took up considerable space and interfered with service. It sat at a low level so was bad for staff posture and meant that rather than looking up and making eye-contact with customers, staff were looking down and sacrificing the personal touch. There was also no easy access to the tablets themselves; removing them from their case to press a simple reset button could take up to five minutes, which is a long time when queues are building.
Finally, the EPOS had limited functionality and no mobile capability. With no opportunity to serve customers while in the queue or at their tables, the system was quickly becoming obsolete, particularly in a coffee house environment with customers including students and professionals who like to work on their laptops while enjoying their coffees.